All customer orders are subject to these terms and conditions. By placing an order with us you are agreeing to be bound by these terms and conditions of sale.
Tom Cridland has no liability (including liability in negligence) to you or any other person for any loss or damage (consequential or otherwise) however suffered or incurred in relation to the Products or caused by or resulting directly or indirectly from the Products or from any failure, breakdown, defect or deficiency of any nature in the Products.
Delivery Information
We offer free shipping anywhere in the world on all orders of $150 and over. Otherwise shipping rates are calculated according to your location.
The customer will be liable for any customs & excise charges. Customers returning or exchanging their items will not be refunded for any custom charges incurred.
United States: 14 Days
UK: 14 Days
Europe & Channel Islands: 14 Days
Rest of the World: 14 Days
Tom Cridland respects and safeguards all the personal information of our customers.
The data from your order may be stored and used for customer care and to process orders (e.g. we usually tell our couriers your phone number as this can help with delivery). Otherwise we will not pass on your data to third parties other than required by law to government or regulatory bodies.
The email address is used for confirming your registration details and password (and for sending new passwords should you forget your current one), and for newsletter subscriptions if you choose to subscribe. You can unsubscribe at any time.
By entering your phone number upon checkout, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages.
Our Returns and Exchanges Policy
The customer will be liable for any customs & excise charges. Customers returning or exchanging their items will not be refunded for any custom charges incurred.
How to Return or Exchange your Order
To return or exchange your item, please send it signed delivery to:
Tom Cridland
4600 140th Avenue North, Suite 180
Clearwater
FL 33762
United States
Please state on any description or customs declaration that they are returns.
Be sure to email to confirm the refund before sending back your goods. You are responsible for the cost of returning them to us, unless there is a defect with the item, in which case we will cover the cost of postage.
We process refunds and exchanges in the order that they are received. As such, we aim to issue refunds within 30 days of us receiving them.